DIGITAL CUSTOMER PORTAL SOFTWARE

B2B Self-Service Online Portal
to transform the way you do business

Boost your customer satisfaction and streamline workflows with an easy online self-service customer portal solution. 
We can help you find the right solution for your business.

 

Let's Talk

Putting your Customer Needs First

A digital customer portal can help you build brand loyalty, increase repeat purchasing, improve awareness of your product range and help your team better service your customers, all in one convenient place.

Reduce staff and customer frustrations involved with phone, email and manual ordering processes and gain a competitive advantage by adopting a modern  24/7 online self-service portal with these customer portal features.

Essential customer portal features for your customers

Quick Buying

Reward regular customers by allowing them to purchase faster with quick order pads, bulk order CSV uploads

Purchasing Lists

Reward regular customers by allowing them to purchase faster with quick order pads, SKU uploads

Order History and Reorder

Allow customers to view and track their order history with an easy re-order options for repeat purchases.

Intuitive Product Onsite Search

B2B buyers want to find what they are looking for fast, enable this using intelligent search solutions.

Product Recommendations

Upsell or advertise new product lines with product recommendations.

Self Service Account Management

With corporate accounts allow your customers to manage their company contact information and who in their organisation can buy from you.

Don't forget about your Sales Reps

Despite popular belief, a digital customer portal is not just about customers, implementing a portal solution into your business can bring many advantages to your sales team and help them better manage and sell to your customers.

Essential customer portal features for Sales Reps

Digital Tools for Sales Reps

Reward regular customers by allowing them to purchase faster with quick order pads, SKU uploads

Quotes and Negotiated Prices

Allow your customers to request quotes and provide an intuitive quote workflow for your sales reps to finalise the price with easy customer acceptance and checkout.

Assisted Shopping

Allow your staff or sales reps to masquerade as the customer to manage their shopping cart to assist in resolving customer service issues.

Streamlining Customer Service

A digital customer portal can also be a highly effective tool in providing self-service answers to common questions to reduce customer service enquiries significantly.

Essential customer portal features for Customer Service Teams

Chatbot Assistant

A chatbot is an excellent tool to direct customers to answers to frequently asked questions. This has been known to reduce customer service load by as much as 70%.

Live Chat

Enable your team to resolve customer service enquiries quickly through live chat.

Knowledgebase

Having a searchable knowledgebase helps customers find answers to their questions immediately.

Helpdesk Ticketing

Customer service enquiries can be difficult to manage through traditional email, streamline this and help your team not miss a beat with a ticketing service

Self-Service Returns

Enabling self-service return requests streamlines the returns process into an easy workflow for both staff and customers.

Assisted Shopping

Allow your staff to login as the customer to manage their shopping cart to assist in resolving customer service issues.
Featured Solutions for ONLINE Customer Portals
wholesalers

BigCommerce B2B Edition offers a feature-rich Buyer portal that integrates into your BigCommerce website offering easy self-service ordering, quoting, shopping lists, account management and more.

Learn More
Customer Portal Software Solutions - BigCommerce Buyer Portal